CSS team is always working to improve the Customer experience and provide the best support for all our Partners and End Customers.
On the 1st of March, the following features will be live:
- Simplified Webforms - the number of webforms were reduced from 7 to 3:
1. Submit a Technical Incident -> to log any break/fix CSP support request (Azure, M365, D365, etc).
2. Submit a CSS Ticketing portal account request -> to create/modify/remove user account access and profile details.
3. Submit a review – Voice of Customer -> your opinions, feedbacks and suggestions are gold for us to keep improving and ensure to meet all your needs and expectation. We will be grateful if you want to spend few minutes to write a review, or submit any feedback/suggestion you want to share with CSS team.
- CSS articles integrated in the Ticketing Tool Homepage -> Customer user guide and Frequent Question added to the Ticketing Portal in articles format to provide guidance and information on CSS offering (SLAs, Scope, etc.) and Ticketing Portal usage (how-to, best practices).