Please note, if your company name in Partner Admin Center (PAC) differs from the
information in your contact details (domain and signature), kindly provide evidence (e.g.
PAC screenshot) so that we can validate your subscription, otherwise the service will be
declined due to security reasons.
I am a Basic Partner:
Please be advised that all technical support requests should be submitted in our Ticketing Portal: https://techsupport.cloud.tdsynnex.eu/hc/en-us
You do not need a user profile and login credentials to submit a request, you simply need to select “Submit a request” and fill out the form. Once submitted you will receive a confirmation email confirming you the submission of the support request.
In each single page of the Ticketing Portal it is visible the "Chat" button. Please be aware that even if it is visible this specific functionality can't be used by CSS Basic partners to log any support request.
I am an Elite Partner:
Please be advised that all technical support requests should be submitted in our Web
Portal: https://techsupport.cloud.tdsynnex.eu/hc/en-us
To submit a support request please follow the below instructions:
- Sign in in the Ticketing Portal.
- Click on “Submit a request”.
- Select “Submit a Technical Incident” option from the dropdown menu.
- Complete the required information in the form.
- Click on “Submit”.
To review/update your support request please refer to How can I review/update my support request?
As a CSS Elite Partner, you are also entitled to use our "Chat" functionality. Clicking on the button at the bottom right corner you will start a live conversation with our CSS Team. One of our engineer will pick up the conversation with you and will start the analysis concerning your issue.
Once submitted you will receive a confirmation email about the submission of the support request with the ticket details (ticket ID, incident priority, etc..)
Phone:
The "Phone" as a contact method to log support request is available only for CSS Elite partners that applied for the CSS Elite with White Label setup. If you want to know more about this CSS Support Plan please get in touch with your TD SYNNEX Trusted Advisor.