CSS team is always working to improve the Customer experience and provide the best support for all our Partners and End Customers.
On June 27th 2023 at 7 AM, the following features will be live: MSFT Get Help Integration with CSS TD SYNNEX Ticketing Tool.
What are we changing?:
The Get Help app empowers you to self-help with troubleshooters, instant answers, Microsoft support articles, and more, before contacting assisted support.
App provides a way to ask a question and get recommended solutions or contact assisted support.
If desired solution not found in Get help then you may always reach out to CSS Support by clicking “Submit a request” button at the bottom.
This change is aimed at enhancing efficiency and streamlining the support experience for all of our valued team members. We firmly believe that these improvements will ultimately lead to a better support experience for everyone.
Thank you for your understanding and cooperation. We remain committed to providing you with exceptional support services and continually improving our processes to meet your needs.