"Granular Delegated Administrator Privileges" (GDAP) is a security feature introduced by Microsoft that provides Partners with less privileged access following the Zero Trust cybersecurity protocol. For more information please review the official Microsoft article: Granular delegated admin privileges (GDAP) introduction - Partner Center | Microsoft Learn
TD SYNNEX has been working to implement the Microsoft's new security model for CSP Customers and has moved automatically all customers currently in DAP into GDAP, however for new tenants or where GDAP has expired, relationship has to be established.
With regard to Technical Support, to avoid any potential delays arising from a lack of access to your workloads, we kindly recommend that the GDAP relationship is established in advance. This will enable us to provide more efficient assistance when troubleshooting any issues that may arise.
Please note that currently only Partners have the authority to establish the GDAP relationship and grant us access to the End Customer's workload. If Administrative Privileges have not been granted before submitting the Support Request, our support team will inform your TD SYNNEX Partner and share the instructions to initiate the process.
Please be informed that while we can work with the ‘Limited Access’ level, it's important to note that only the ‘Recommended Access’ level enables us to provide comprehensive technical support. The Limited access level does have some limitations and may not grant us full privileges to access the End Customer workload.
Should the End Customer have implemented a Conditional Access Policy that blocks our access, customer needs to allow TD SYNNEX domains as per the detailed process described in the document Services - Conditional Access Policy Exception. However, if the End Customer chooses not to provide us with the necessary access, we cannot guarantee to be able to support and resolve the Support Request submitted.