What is the Microsoft Data Protection Team?
The Microsoft Data Protection Team is a specialized unit responsible for resolving tenant access and identity-related issues. They operate strictly under internal security protocols and can only work with Global Administrators (GAs) listed on the tenant.
Note: Microsoft’s policies do not permit partner involvement, including TD SYNNEX, even if the partner has been authorized by the GA.
Microsoft Data Protection Team Policy:
“Our unique security procedures, vetted by CELA and product team, are exclusive to our ‘Data Protection Team’ and relies on the information within the tenant to verify account ownership.
These procedures enable us to handle sensitive information with the utmost confidentiality and implement security measures to protect against potential threats.
Data Protection support Team is uniquely positioned to provide assistance with the tenant access issues, as this security process must be done strictly with the Global administrators listed on the tenant.
Our strict adherence to confidentiality in our procedures and processes cannot involve any partner associated with the business regardless of if he has the authorization to work on behalf of the global administrator.”
Out-of-Scope Scenarios
The following scenarios are outside the scope of TD SYNNEX or Microsoft’s standard Cloud Support (Break & Fix Team) and must be handled directly by Microsoft’s Data Protection Team.
Scenario 1: Unable to Access Tenant due to Conditional Access Policy
- Issue must be handled by Microsoft’s Data Protection Team.
- Only Global Administrators listed on the tenant may work with Microsoft.
- Partners are not allowed to participate in the process.
Scenario 2: Domain Takeover / Remove Domain from Another Tenant (Not Managed by TD SYNNEX)
- Raise a support request with Microsoft directly and: Specify the domain in question. Ask Microsoft to create a ticket on behalf of the current tenant where the domain is located.
- Resolution requires the involvement of the Global Administrators of that tenant only.
Action for Scenarios 1 & 2:
Contact Microsoft Support directly to initiate the process.
🔗 Global Customer Service phone numbers – Microsoft Support
Scenario 3: Global Administrator Forgot Password and No Other GA Exists
- Out of scope for TechCARE 24x7 Cloud Support Team.
- Please contact your TD SYNNEX CSP Account Manager.
Scenario 4: Global Administrator Lost MFA Device and No Backup GA Exists
- If no other Global Administrator exists in the tenant and access is lost due to MFA: This is also out of scope for standard support. Please contact your TD SYNNEX CSP Account Manager. for assistance.