Technical Support Request
- What information should I provide while I am logging a ticket?
- How can I submit a technical incident?
- Why do I need to grant TD SYNNEX with Administrative Privileges?
- How is the SLA calculated for my request?
- How is the Incident Priority assigned to my request?
- How can I review/update my support request?
- What if my support request will need an L3 Microsoft support escalation?
- What is happening after that I raise a support request?
- What happens if the Microsoft ticket is transferred to the Product Group Team?